TRI-COUNTY — Last week Lowe’s Markets, which has operated grocery stores in Alpine, Marfa, Presidio and Fort Davis since December, launched an audit on its Marfa store following customer complaints of overpricing.
Some citizens went public with their concerns on social media, stating they experienced repeated instances of prices advertised on the shelves not matching what was rung up at checkout.
Lowe’s Chief Operating Officer Alan Buxkemper told The Sentinel last week the company works “super hard to make sure that [they] have fair, adequate and accurate pricing,” but that an audit was ordered in light of recent complaints to discover potential price discrepancies and fix them.
“If there’s a specific reason, my auditors will know, ‘Okay, this is what happened.’ And then we can put a plan together to fix whatever happened,” Buxkemper said.
Buxkemper did not respond to requests for comment this week on the Marfa store audit results. A company spokesperson declined to share the results of the audit and whether or not Lowe’s plans to audit any of its other stores in the area for incorrect pricing.
Those wishing to file a complaint with the company can contact Lowe’s directly, report a misrepresentation of price to the Texas Department of Agriculture or file a consumer complaint with the Texas Attorney General’s office.